Returns & Exchanges

At Ouidad, we want you to love your curls; if you are not completely satisfied with your purchase, we offer a 30-day return window for products purchased directly from our website. Please note that original shipping fees are non-refundable and items must be at least half full to qualify for a refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.

• 2.
  Print Your Label

  Select the items you wish to return and download the prepaid UPS shipping label provided by our system.

• 3.
  Pack and Ship

  Securely package your items in the original box if possible, attach the return label, and drop it off at any authorized UPS location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original form of payment within 7-10 business days.